Privacy Policy
(South Africa • POPIA Compliant)
Last updated: November 2025
1. Introduction
Shiloh Lodges (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA).
2. Information We Collect
We may collect the following types of personal information:
2.1 Information You Provide
- Name and surname
- Email address
- Phone number
- Booking information
- Billing or payment information (processed securely through third-party payment gateways)
- Messages or enquiries submitted through the website or email
2.2 Automatically Collected Information
When you browse our website, we may collect:
- IP address
- Browser type and device information
- Cookies and usage data (analytics, page views, etc.)
3. How We Use Your Information
We use your personal information to:
- Process and confirm bookings
- Communicate with you about your stay
- Respond to enquiries or requests
- Improve our website, services, and customer experience
- Comply with legal obligations
4. Sharing Your Information
We may share your information with:
- Trusted service providers (e.g., booking platforms, payment processors, website hosting providers)
- Legal authorities if required by law
We do not sell, rent, or trade your personal information to third parties.
5. Data Security
We take reasonable technical and organisational measures to protect your information against:
- Loss
- Unauthorised access
- Disclosure
- Misuse
6. Your Rights (POPIA)
You have the right to:
- Access your personal information
- Request corrections or updates
- Request deletion (where legally permissible)
- Withdraw consent
- Lodge a complaint with the Information Regulator
7. Cookies
Our website may use cookies to improve user experience and analyse website performance. You may disable cookies in your browser settings.
8. Retention of Information
We retain your personal information only for as long as necessary to fulfil the purposes listed above or as required by law.
9. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact: